Shipping Policy

Shipping & Delivery

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible throughout the Kingdom of Saudi Arabia.

Order Processing

• Orders are processed within 1–3 business days after your order has been confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During high-demand periods, promotions, or holidays, processing times may be slightly longer.

Delivery Time

As a dropshipping store, our products are shipped directly from our trusted suppliers.

Estimated delivery times:

• Major Cities (Riyadh, Jeddah, Dammam, Makkah, Madinah): 5–10 business days

• Other Regions: 7–12 business days

• Remote Areas: 10–15 business days

Please note that these delivery times are estimates and may vary due to customs clearance, courier operations, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

Shipping Charges

• Shipping fees, if applicable, are displayed during checkout before payment.

• We may offer Free Shipping during promotional campaigns or on selected products.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where available). Tracking information may take 24–72 hours to become active.

Delivery Address

Please ensure that your shipping address, phone number, and all delivery details are accurate before placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information.

Delivery Delays

While we work with reliable shipping partners, delays may occasionally occur due to:

• High order volumes

• Public holidays

• Weather conditions

• Customs inspections

• Courier service disruptions

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your package arrives damaged or has not been delivered within the estimated timeframe, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect or Missing Items

If you receive the wrong item or an item is missing, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the package and products received so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you and ensure you have the best shopping experience.